Return & Refund Policy

Return Policy

At Lumiere Elite Education LTD, we are committed to providing high-quality educational services and a positive learning experience. If you are not satisfied with your enrollment or course purchase, we are here to help.

1. Refund Eligibility

• Refund Window

You may request a refund within 30 days from the date of purchase. After this period, refund requests may not be accepted.

• Service Condition

To be eligible for a refund, the course or service must not have been fully accessed, completed, or substantially used.

• Proof of Purchase

A valid order confirmation, receipt, or order number is required to process any refund request.

• Refund Request Process

All refund requests must be submitted through our official support email. Unauthorized disputes or chargebacks without prior communication may delay processing.

2. Non-Refundable Items

The following are not eligible for refunds:

  • Courses or services marked as "Non-Refundable" or "Final Sale" at the time of purchase

  • Requests submitted after the refund eligibility period has expired

  • Completed courses or fully accessed digital learning materials

  • Services that have been partially or fully delivered

3. Refund Process

• Submit Your Request

Contact our support team with your order number, course details, and the reason for your refund request.

• Review Process

Once your request is received, our support team will review your submission and determine whether it meets our refund eligibility requirements.

• Approval & Processing

If your request is approved, the refund will be issued to your original payment method within 3–5 business days.

4. Refund Method & Timeline

  • Refunds are issued only to the original payment method used for the purchase.

  • Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear in your account.

  • Processing times may vary between financial institutions.

5. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account or original payment method again.

  • Contact your bank or payment provider, as additional processing time may be required.

  • If the refund still has not appeared after the expected timeframe, please contact our support team for further assistance.

6. Service Issues / Technical Problems

If you experience any of the following issues:

  • Course access problems

  • Missing or incomplete course content

  • Technical difficulties while using our learning platform

Please contact us within 7 days of encountering the issue so our support team can assist you promptly.

7. Contact Information

If you have any questions regarding this Return Policy or wish to request a refund, please contact us:

Lumiere Elite Education LTD

102 S Tejon St Downtown Suite 1159

Colorado Springs, CO 80903

United States

Email: service@lumiereeliteedu.com